Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

We are a fast-growing and dynamic automotive repair facility looking for a knowledgeable and detail-oriented Automotive Service Writer to join our team. As an Automotive Service Writer, you will play a crucial role in ensuring that our customers receive the best possible experience, from the initial contact to the final bill.

Responsibilities:

Greet customers and listen to their concerns and needs regarding their vehicles
Communicate with technicians to diagnose problems and provide detailed and accurate service information
Prepare and present accurate repair cost estimates to customers
Explain the repair process and answer any questions customers may have
Schedule appointments and coordinate repairs with the service department
Follow up with customers to ensure complete satisfaction with their service experience
Continuously update customer information and vehicle history records in our computer system
Handle customer complaints in a professional and empathetic manner
Continuously monitor and maintain inventory levels of supplies and equipment.

Requirements:

High school diploma or equivalent
Proven experience as an Automotive Service Writer or similar customer service role
Strong understanding of automotive repair and maintenance services
Excellent communication and interpersonal skills
Ability to work in a fast-paced and high-pressure environment
Strong computer skills, including experience with customer relationship management (CRM) software
Ability to multitask and prioritize tasks effectively
Ability to work in a team environment and build positive relationships with customers and colleagues.

We offer competitive salary and benefits packages, ongoing training and career development opportunities, and a positive and supportive work environment. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we would love to hear from you.

Compensation: $14.00 - $18.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

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