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Automotive Customer Service Specialist Canal Winchester

Automotive Customer Service Specialist

Full Time • Canal Winchester
Responsive recruiter
Position Overview 
The Customer Service Specialist is responsible for all aspects of customer service experience, and light clerical duties. 

Essential Duties and Responsibilities 
Provide Exceptional Customer Service 
  • Engage with customers in a friendly and helpful manner.
  • Answer telephone, direct calls, answer customer inquiries and assist in resolving complaints as needed 
  • Educate customers about services available, promotions, and product guarantees. 
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine. 
  • Maintain a clean countertop, waiting room, and coffee service areas. 
  • Clean restroom area and restock supplies throughout the day.  
  •  Stock Service Order Tickets and input vendor shipments on computer
  • Attend crew meetings and run errands and perform other duties as needed by Manager. 
Benefits/Perks
  • Flexible Hours
  • Employee Discounts
  • Paid Training
  • Paid Vacation & Holidays
Job Qualifications 
  • Excellent customer service skills 
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, 
  • Basic keyboarding skills and beginning computer skills 
  • Attention to detail and accuracy 
  • Previous customer service and general office experience strongly preferred
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

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Some Perks of Working at Grease Monkey Include:

Comprehensive Training
Flexible Schedules
Fun Work Environment
Competitive Compensation